Website Hosting Terms
1. Acceptance of Agreement.
2. Network Policies.
Customers may not use any OURGIG services in an attempt to circumvent user authentication or security of any ISP, host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization’s Security Policy. Customers may not attempt to interfere or deny service to any ISP, user, host, or network. This includes, but is not limited to, hacking, phishing, flooding, mail bombing, or other deliberate attempts to overload or crash an ISP, host or network. To protect its network and periodically audit for malicious activity, OURGIG installs a host key on all dedicated servers which may not be removed. Removal of our host keys or preventing access to dedicated servers is considered to be a breach of our Terms of Service. OURGIG reserves the right to change assigned IP addresses at any time. OURGIG will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with Law Enforcement Authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
3. Spam/Commercial Advertising/Mass Mailing
OURGIG EXPLICITLY FORBIDS ANY AND ALL TYPES OF MASS MAILING (SPAMMING) ON OUR SERVERS AND NETWORK. You must not use the OURGIG services, or any OURGIG email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the OURGIG service or equipment or any OURGIG.com email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one’s email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, without warning, OURGIG reserves the right to disable your domain. In addition, OURGIG may impose a $100 penalty for each spam policy violation. OURGIG solely reserves the right to refuse or cancel service to known spammers. OURGIG reserves the right to determine what violates this policy. As such, any violation may result in the cancellation of services without refund. PLEASE REPORT ANY SPAM OR NETWORK ABUSE TO abuse at OURGIG.com.
4. Dedicated Server Support.
Basic “Tier 1” technical support and troubleshooting of dedicated servers beyond hardware-related problems is provided at the sole discretion of OURGIG and is in no way bound by a Service Level Agreement. Additional support beyond the included hardware support is billable as a managed service at $100 per hour and can be purchased by contacting CONTACT
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, or publication by you of any such matters or any part of the Site, except as allowed by Section 4 below, is strictly prohibited. You do not acquire ownership rights to any content, document, or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.
6. Server Resources.
All shared hosting accounts utilize technology that limits the overall resources on a per Plesk account basis to protect the integrity of the overall server from being negatively impacted by anyone’s domain. These settings have been tested to assure that the majority of websites will operate well within these guidelines.
6a. Resource Usage
User may not:
Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer on shared servers.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site but may not host or store them on shared servers.
Offer any type of downloads, this would include the distribution of files such as .zip, mp3, mp4, .gunzip, tar, and other similar files.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers such as counter-strike, etc …
Run cron entries with intervals of less than 15 minutes.
Run any MySQL queries longer than 15 seconds and MySQL tables should be indexed properly.
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)
To help reduce usage, do not force HTML to handle server-side code (like PHP and SHTML).
Only use HTTPS protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
Your use of this service is at your sole risk. Our general backup service runs once per week, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. OURGIG is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred, and to maintain your own backups of files and data stored on OURGIG servers.
7a. Backup Limits
Websites with more than 15,000 files will not be included in the weekly backup with the exception of the MySQL database files. All data will continue to be mirrored in a drive array which helps protect against data loss in the event of a drive failure.
8. Service Marks.
“OURGIG” and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.
9. Limited License; Permitted Uses.
You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Site solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. No printout or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
10. Restrictions and Prohibitions on Use.
11. Forms, Agreements & Documents.
We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents, PDF’s, information, and forums (collectively, “Documents”). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, currentness, accuracy, and/or appropriateness. The Documents are provided “as is”, “as available”, and with “all faults”, and we and any provider of the Documents disclaim any warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. The Documents may be inappropriate for your particular circumstances. Furthermore, state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records.
12. User Supplied Content.
All services may be used for lawful purposes only. Through OURGIG’s service, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post materials (“Content”) and make that content available to others. You must not submit, publish, or display on the network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any US Federal, State, or Local Law. You are solely responsible for the content you make accessible through the OURGIG.com network. You may not use the service to assist any other person or entity to violate any Federal, State, or Local Laws, Ordinances, or Regulations. OURGIG.com is not obligated to monitor the network to examine available content. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent, or otherwise objectionable, OURGIG.com has the right, but not the obligation, to edit, remove, or deny access to such content. OURGIG.com may disclose any content or records concerning a customer’s account as required satisfying any Law, Regulation, Governmental Request, or Court Order. Pornography and sex-related merchandising are prohibited on all OURGIG.com servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to OURGIG’s servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed.
Below are some examples of non-acceptable content or links:
Adult Sites – Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.
Pirated Software (Warez) – Any software that is copyrighted and not freely available for distribution without cost: i.e. ROMs, ROM Emulators, and MPEG Layer 3 files (MP3s).
Copyright Violations – Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.
Hacking/Phreaking/Phishing – Includes sites with material, links, or resources for hacking, phreaking, phishing, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.
IRC – OURGIG prohibits hosting IRC or IRC Bots of any kind from its servers or network.
Proxies – OURGIG prohibits proxy servers of any kind from its servers or network.
Port Scanning – OURGIG prohibits port scanning of any kind to be done from its servers or network.
Streaming – OURGIG prohibits the streaming of Sporting Events, Television Channels, Pay Per View, or Copyrighted Material.
Pharmaceuticals – OURGIG prohibits the sale of any substances through our servers or network that may be considered illegal. For example, but not limited to the sale of narcotics, prescription drugs, and/or steroids.
12-a. Unlimited Space
OURGIG provides large or unlimited disk quotas for shared hosting plans. These plans are intended for website and e-mail hosting. Therefore, the use of disk space is restricted to web and email content only. OURGIG does not permit the storage of any files which are not directly associated with and linked from the hosted web site. Any other files, including documents, images, videos, remote backups, backup archives, and file archives are not permitted to be stored on the shared hosting server. Any abuse of these policies may result in the termination of the offending account, or removal of the offending files. Email accounts can not store more than 2 GB per email address. All Mail should be downloaded regularly from the server as it is not included in backups. Furthermore, any site with more than 15,000 files will not be included in the weekly backup with the exception of the Mysql databases.
12-b. WordPress Malware/Exploit Removal
The Malware/Exploit removal portion of the WordPress Management Services consists of:
· Review of Customer’s account to locate malicious scripts and code injections.
· Removal of detected Malware/Exploits by file editing to remove malicious code or by the restoration of known good files from available backups.
12-c WordPress Support Policy
OURGIG.com offers WordPress services, which includes automated installation of WordPress and automatic updates of the WordPress core and free plugins thru the use of WordPress Toolkit within your cPanel control panel. As part of that service, we also provide basic troubleshooting of WordPress misconfiguration and features and help ensure that WordPress and its features work correctly in our environment during the initial installation only.
Regarding third-party plugins and themes, OURGIG.com will help identify issues that occur on the server-side and provide logs and other errors that could be helpful in addressing them.
General issues with WordPress are outside our scope of technical support. Issues with plugin/theme functionality; conflicts between plugins, themes, and other parts of the website; misbehavior of custom code and other WordPress problems not related to our servers’ configurations are outside of our scope of support. Our support staff will direct you to WordPress Forums for support on their product. https://wordpress.org/support/forums/
· Limitations of the Services.
OURGIG will not:
· Attempt manual reprogramming of file code to correct errors.
· Make any modifications to compromised databases.
· Make any representation or guarantee indicating that the Services will detect and remove 100% of any Malware/Exploit present that may not be detected.
· Make any representation or guarantee that the Services will prevent any future compromise of the account.
OURGIG’s Standard WordPress Security package does not guarantee Malware/Exploit will not occur or hasn’t already occurred. Having the Standard WordPress Security package will make a best effort to prevent Malware/Exploits from occurring going forward, however, upgrades to our Premium package may be necessary for Malware/Exploit removal. OURGIG is not responsible in any way for Malware/Exploits located on your WordPress Site.
13. Linking to the Site.
You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site immediately upon request by us.
The Site may contain advertising and sponsorships and partnerships. Advertisers and sponsors and partners are responsible for ensuring that material submitted for inclusion on the Site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials.
Certain sections of, or offerings from, the Site may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use.
16. Errors, Corrections, and Changes.
We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely, or otherwise reliable. We may make changes to the features, functionality, or content of the Site at any time. We reserve the right in our sole discretion to edit or delete any documents, information, or other content appearing on the Site.
17. Third Party Content.
Third-party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography, or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third-party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.
18. Unlawful Activity.
We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.
You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
Your right to use the Site is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.
THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, EXCEPT AS PROVIDED IN SECTION 17(b). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, DOCUMENTS, AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED.
22. Limitation of Liability.
(1) We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Site or any services or products obtainable therefrom, (b) the unavailability or interruption of the Site or any features thereof, (c) your use of the Site, (d) the content contained on the Site, or (e) any delay or failure in performance beyond the control of a Covered Party.
(2) THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS, AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $1 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY.
23. Third-Party Services.
We may allow access to or advertise certain third-party product or service providers (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing, and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of or purchase from such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
24. Third-Party Merchant Policies.
All rules, policies (including privacy policies), and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
We advise that you check your invoices monthly for any possible errors. If you find an error, immediately contact our Billing department at CONTACT for review. In the event of an error, any possible refund would go back a maximum of 60 days and would be applied in the form of a credit on the account.
26. Links to other Web Sites.
The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. The inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
27. Copyrights and Copyright Agents.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Abuse Department the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Our Abuse Department for Notice of claims of copyright infringement on the Site can be reached by directing an e-mail to the Copyright Agent at abuse at OURGIG.com.
28. Information and Press Releases.
The Site contains information and press releases about us. We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.
29. Legal Compliance.
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Site and the Content and Materials provided therein.
30. Account Cancellation.
To cancel your account, please contact the Billing Department at 800-921-4875. Please have available your domain name and either your account password, the last four digits of the credit card being billed for security verification. If calling is inconvenient, please email CONTACT including the information listed above. OURGIG.com does not monitor domain registrations and will not be held responsible for any problems that arise due to transferred or expired domain names. OURGIG.com also does not monitor hosting accounts for usage and will not automatically cancel any account for non-usage. Refunds will not be issued for hosting fees charged after a domain has been transferred off our network without proper cancellation or due to non-usage. Customers that have prepaid and cancel prior to the expiration of prepayment are subject to a $50.00 early termination fee per active service. Any refund in a prepayment cancellation will be less any setup and/or cancellation fees, the regular cost of any “free” services, and any discount(s) applied for prepayment, provided that the Customer is not in breach of any terms and conditions of this Agreement or the Policies.
This Agreement shall be treated as though it were executed and performed in Florida and shall be governed by and construed in accordance with the laws of the State of Florida (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, Documents, products, or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 16 and Section 17. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale, or merger. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.