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	Can I upgrade my hosting plan? Yes, you can upgrade or downgrade your hosting plan at any time. You can contact our Sales Department at 800.431.1258 for more information. What is the difference between Linux and Windows hosting? Linux and Windows are two different operating systems. Linux is more secure and more efficient than Windows, so unless you have websites that need a Windows server, Linux is the preferred choice. Password resets We can reset your FTP or Control Panel passwords if you are able to provide the last 4 digits of your credit card on file. Do you run backups of your servers? All shared accounts are backed up incrementally on a 24-36 hour basis for emergency purposes, however, we encourage users to regularly maintain their own local backups in the event that you need to re... What happens if I go over my bandwidth limit? Unlike other companies we will not shut you down if you exceed resources. Servers will notify you to take corrective action or upgrade accounts. We very often will allow spikes in traffic go as some... Do you support XML? Yes, our servers support XML. Do you give PHPMyAdmin access? Yes, we provide PHPMyAdmin along with an easy interface for adding databases and user accounts. What is CGI? CGI extended definition: A set of rules that describe how a Web Server communicates with another piece of software on the same machine, and how the other piece of software (the 'CGI program') talks to... Why am I getting a 403 Forbidden Error? A 403 Forbidden error occurs when the web server finds itself with insufficient permissions to run your script. Make sure you have given the script proper permissions. In SSH, this is accomplished... Why doesn't my CGI work? Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode. Uploading in binary will cause the server not to recognize the scripts as executables. Most FTP clients wil... How to connect to FTP with a web browser? There are a few ways to connect by FTP to a host. The easiest way is using Internet Explorer which has the best ftp support. In order to connect by FTP with your browser, you should just use the fo... Do you limit audio or video? No. We have no restrictions other than the disk and badwidgth of your hosting account. See options http://ourgig.com/hosting.html Do you provide dedicated servers? How much would that cost? Yes. We mostly build custom servers specific to a clients needs. Our ranges can be as little as $90 to several hundred. Please contact sales with your specific needs presale@ourgig.net