Privacy Policy
OURGIG insures that all personal information being voluntarily submitted to us in the processing of your order (to be used for record and billing purposes, etc.), inclusive, but not limited to, credit card and other personal information, will be kept strictly confidential and used "solely" by OURGIG.com, its authorized representatives, and employees; for the strict purpose for which it was intended, and for the benefit of the subscriber. We agree not to share, rent, sell, or release this information to any individual, entity, or third party, for any reason, without the specific written consent of the subscriber; with exception as required by Law, Regulation, or Governmental Authority.

Billing Policy

WEB HOSTING
Payments are due monthly monthly from the date you sign up and will process within 7 business days of that date. We require an authorization form with clients signature be maintained for bank verification. If funds will not be available or CC info has changed OurGig must be informed prior to bill date. Sites will be deactivated after 30 days of lateness, a $20 re-activation fee will apply. Insufficient Funds invalid or declined credit cards with result in a $5.00 fee. OurGig.com does not accept mail in payments.

WEB DESIGN
All design projects require a non refundable 50% deposit, this figure is derived either from en estimate or design package. All graphics and design are subject to customer approval, re-work additional requests and upgrades are all subject to additional hourly charges. Deposits are non re-fundable once services have begun. All discount packages require that you host your website with OurGig.com for a minimum term of 6 months from completion of website.

MONTHLY SERVICES
Payments are due monthly on your designated bill date and will process within 7 business days of that date. Your credit card on file will be billed on or after those dates. If funds will not be available or CC info has changed OurGig must be informed prior to bill date. Any payments that are 15 days late will incur an 6% late fee every 30 days until payment is received. All monthly service accounts are required for minimum a four month term to offset costs. All discount packages require that you host your website with OurGig.com

Financing
Any agreed upon financing plans must be kept in good standing, late payments may result in suspension of all services provided.

Spam/Commercial Advertising/Mass Mailing
OURGIG EXPLICITLY FORBIDS ANY AND ALL TYPES OF MASS MAILING (SPAMMING) ON OUR SERVERS AND NETWORK. You must not use the OURGIG network, OURGIG equipment, OURGIG servers, or any OURGIG email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the OURGIG network, OURGIG servers, OURGIG equipment or any OURGIG.net email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, without warning, OURGIG reserves the right to disable your domain. In addition, OURGIG may impose a $100 penalty for each spam policy violation. OURGIG solely reserves the right to refuse or cancel service to known spammers. OURGIG reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund. PLEASE REPORT ANY SPAM OR NETWORK ABUSE TO support@ourgig.net

Copyright and Content
The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights.

All services may be used for lawful purposes only. Through OURGIG's service, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post materials ("content") and make that content available to others. You must not submit, publish, or display on the network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any US Federal, State, or Local Law.

Below are some examples of non-acceptable content or links:
-  Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.
-  Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost: i.e. ROMs, ROM
   Emulators, and MPEG Layer 3 files (MP3s).
-  Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability
   for the infringer.
-  Hacking/Phreaking/Phishing - Includes sites with material, links, or resources for hacking, phreaking, phishing, viruses, anarchy, or any
   type of site that promotes or participates in willful harm to internet sites or providers.
-  IRC - OURGIG prohibits hosting IRC or IRC Bots of any kind from its servers or network.
-  Proxies - OURGIG prohibits proxy servers of any kind from its servers or network.
-  Port Scanning - OURGIG prohibits ports scanning of any kind to be done from its servers or network.

Backup/Restores
As a courtesy, OURGIG.COM provides a backup service on shared hosting accounts. You can request our administrators to run a backup of your site or any files for a one-time charge. Although OURGIG.COM tries to ensure these backups are complete and accurate, we cannot guarantee data integrity. It is possible that a site and/or file may not be able to be restored without our knowledge. OURGIG.COM recommends that the customer periodically and frequently backup their site to their local computer. On most accounts there is a backup manager that can assist you in this process. A backup may not be included with a dedicated server type plan. We recommend that dedicated server customers purchase a backup option to protect data.

Limitation of Liability.
(1) We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Site or any services or products obtainable therefrom, (b) the unavailability or interruption of the Site or any features thereof, (c) your use of the Site, (d) the content contained on the Site, or (e) any delay or failure in performance beyond the control of a Covered Party.

(2) THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $1 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY.

Account Cancellation
To cancel your account, please contact the Sales Department at 1-800-431-1258. Please have available your domain name and last four digits of the credit card being billed.  If calling is inconvenient, please email esales@ourgig.net including the information listed above. OURGIG does not monitor domain registrations and will not be held responsible for any problems that arise due to transferred or expired domain names. OURGIG also does not monitor hosting accounts for usage and will not automatically cancel an account for non-usage. Refunds will not be issued for hosting fees charged after a domain has been transferred off our network without proper cancellation or due to non-usage.